Retail.me GmbH

Operations

• Responsibility for sales activities across the entire customer lifecycle – from acquisition through account management to growth of existing customers
• Build and maintain sustainable customer relationships, ideally in grocery retail
• Customer Success Management: ensure successful onboarding and high customer satisfaction
• Support the rollout of our software at customer sites, including training and guidance during the initial phase
• Plan, manage and execute projects operationally (both customer-facing and internal)
• Work closely with the executive team on strategic and operational topics
• Direct coordination with internal teams and external stakeholders
• Monitor and optimize workflows and interfaces
• Quickly and independently respond to operational challenges in day-to-day business
• Identify and implement new processes and methods to increase efficiency
• Actively contribute to the ongoing development of the company and our solutions
• Interest in marketing topics and support in the execution of sales and marketing projects

Sales & Operations Manager – Grocery Retail, FMCG, Retail