Retail Insight

Customer Success Manager

• Acting as our biggest advocate and go to person across our EMEA client base.
• Owning retention, growth and customer health across the region
• Building strong relationships with senior stakeholders (think Director / VP / C-suite)
• Spotting opportunities to grow accounts and working closely with Sales on expansion
• Shaping how we do customer success. Things like processes, lifecycle, how we engage clients etc
• Keeping a close eye on the data (NPS, churn, adoption etc.) and using it to improve things

Customer Success Director

Solutions Engineer

• You’ll take ownership of the end-to-end solution lifecycle; from shaping technical approaches through to delivery and optimisation.
• Lead the design and evolution of our cloud-native data platform, ensuring scalability, resilience, and readiness for AI use cases
• Architect and build end-to-end data solutions, including large-scale pipelines for analytics and advanced data applications
• Act as a senior technical advisor to US-based clients, translating business needs into pragmatic, scalable solutions
• Own delivery across complex, multi-stakeholder environments, balancing speed, quality, and long-term platform sustainability
• Partner with clients to navigate ambiguity, prioritise effectively, and drive outcomes, identifying and mitigating technical and delivery risks early
• Champion best practices across data quality, governance, security, and reliability
• Evaluate and introduce emerging tools and technologies to improve performance and accelerate delivery
• You will coach and mentor engineers, fostering a high-performing, collaborative engineering culture
• Work closely with Product, Delivery, and Customer Success teams to shape and execute solutions
• Establish and uphold engineering and architectural standards across projects
• Contribute to hiring and developing engineering talent as the team scales
• Act as a bridge between commercial, product, and technical teams, ensuring alignment and clarity

Senior Solutions Engineer

Accountant

• Owning the preparation of monthly management accounts across multiple international entities
• Managing balance sheet reconciliations, accruals, prepayments and journals
• Supporting EU, Australian and US payroll processes (working with external providers where needed)
• Ensuring compliance with local tax requirements (VAT, GST, sales tax, payroll taxes, etc.)
• Assisting with statutory accounts, audits and year-end processes
• Supporting cashflow management and multi-currency transactions
• Continuously improving finance processes, controls and documentation
• Acting as a trusted finance partner to stakeholders outside of Finance

Management Accountant

Project Manager

• Own end-to-end delivery of projects across Waste and On-Shelf Availability programmes.
• Maintain clear project plans, timelines, and milestones.
• Spot risks early and proactively resolve blockers.
• Lead weekly status reviews and ensure actions are tracked and completed.
• Own meeting cadence, setting agendas, facilitating sessions, and driving outcomes.
• Work closely with Kroger stakeholders to keep priorities aligned.
• Act as Retail Insight’s dedicated on-site representative (up to 5 days per week).
• Build strong relationships with Kroger teams and decision-makers.
• Manage client-side dependencies to keep delivery on track.
• Visit stores regularly to validate programme execution.
• Assess adoption, compliance, and results at store level.
• Turn observations into clear insights and actionable improvements.
• Create clear, executive-ready updates for both Kroger and internal stakeholders.
• Support quarterly business reviews and programme reporting.
• Maintain visibility of performance, risks, and key milestones.

Customer Success Director

Senior Solutions Engineer

Management Accountant

Client Project Manager