Restaurant365

DevOps Engineer

• Design and optimize CI/CD pipelines and infrastructure automation solutions using Terraform, Ansible, GitLab CI/CD, and ArgoCD
• Build and support containerized environments (AKS, EKS, ECS, Kubernetes, Docker)
• Develop and maintain automation scripts (Python, Bash, PowerShell, YAML)
• Manage cloud services in AWS and/or Azure with a strong understanding of configuration standards and security-first principles
• Solve diverse, mid-level technical challenges and apply sophisticated troubleshooting techniques to identify and resolve root causes of deployment or system failures
• Partner with delivery teams (goal ratio 3:1) to provide DevOps support, including infrastructure automation, CI/CD pipeline delivery, and reliability best practices
• Collaborate with developers, architects, and IT to ensure effective and secure service delivery
• Contribute to system monitoring, performance tuning, and incident response
• Maintain and improve documentation of infrastructure, automation processes, and standards
• Adapt existing patterns and propose improvements to increase automation efficiency and system reliability
• Participate in design reviews and provide constructive feedback to peers
• Share knowledge with DevOps peers and delivery teams, fostering adoption of best practices
• Stay current on industry trends and recommend new technologies or practices where applicable

DevOps Engineer III

Engineer

• Ensure technologies supporting TAM/SAM monitoring, territory intelligence, and RevOps initiatives are set up, integrated, and optimized; act as platform subject-matter expert and trusted advisor to GTM leadership; lead evaluations of emerging GTM and AI tools.
• Continuously monitor and refine TAM and SAM models using AI; manage and advance territory intelligence tool; develop and maintain frameworks for territory design, optimization, and capacity planning.
• Partner with data hygiene team to monitor and improve data integrity across GTM systems; own and administer RingLead (or similar tools); serve as program lead for data hygiene projects; design and implement end-to-end automation workflows leveraging AI, APIs, and system integrations.
• Champion evaluation and deployment of AI tools for RevOps; support creation of AI agents for data hygiene, TAM/SAM updates, forecasting, and reporting; evangelize AI adoption across GTM and drive change management.
• Partner with GTM, Analytics, and Technology teams to build dashboards and reports; translate complex AI technology and data into actionable insights impacting pipeline health, forecasting, and territory strategy; act as strategic partner to RevOps leadership.

Data Intelligence Engineer

Product Manager

• Own specific areas of the R365 product integrations
• Thrive in a fast-paced, flexible work environment where you’ll have the opportunity to lead a robust mission-critical product offering
• Drive, develop and maintain the R365 Integration Roadmap, along with its 18-mo vision
• Select, design, and write user stories for the Integration Scrum Team
• Evaluate and prioritize features, bugs and program debt
• Collaborate with other teams to prioritize, scope, design, and deliver the most impactful enhancements needed to fortify and enhance our existing suite of integrations
• Create and maintain comprehensive documentation for integrations, including usage metrics, user guides, release notes, and technical documentation
• Communicate and present product information at company events
• Conduct customer interviews
• Partner with other teams to ensure each integration is adopted correctly
• Work with the Go to Market (GTM) team to document and launch product updates
• Develop an understanding of the market and what data points drive successful restaurant businesses
• Support the R365 Product by identifying opportunities with integrations, understanding features and capabilities to make recommendations regarding customer experience and product usage

Product Manager, Integrations

Product Designer

• Restaurant365 is a SaaS company disrupting the restaurant industry and provides cloud-based platform for accounting and back-office operations.
• We are seeking a highly skilled leader to drive R365’s workforce optimization strategy across Elite Talent, Offshore Resources, and AI Enablement.
• This role will have full ownership of R365’s Offshoring strategy while also shaping and executing workforce design frameworks that balance onshore, offshore, and AI solutions.
• The successful candidate will partner closely with People, Finance, and Business Leaders to ensure the right work is aligned to the right structure, maximizing talent density, efficiency, and long-term scalability. They will oversee the transformation of our contingent workforce, lead internationalization initiatives such as EOR-to-entity transitions and provide executive-level insights on workforce decisions that directly connect to cost savings, efficiency gains, and future-ready growth.

Workforce Design Lead

Program Manager

• Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
• The Customer Success Operations Program Manager will play a key role in ensuring the successful execution of strategic initiatives within our Customer Success and Support (CS&S) organization. Reporting to the Sr. Director of Customer Strategy and Operations, this role will partner with leaders and teams across CS&S and the broader business to track progress, address challenges, and remove roadblocks that could delay key projects. Your ability to translate complex projects into actionable steps and measurable results will be key to our success.

Customer Success Program Manager

Customer Success Manager

• Restaurant365 is a SaaS company disrupting the restaurant industry. Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
• The Senior Customer Success and Support (CS&S) Data Programs Analyst is a critical connector between the Customer Success organization and Data/Analytics, translating business priorities into actionable data solutions. Reporting to the Sr. Director of Customer Strategy and Operations, this role leverages analytics to evaluate processes, define requirements, and deliver high-impact recommendations and data-driven insights.
• Through close collaboration with business leaders and technical teams, this analyst identifies opportunities to enhance processes, products, and services through data, driving business growth, improving customer experiences, and increasing operational efficiency.
• This role leads high-priority CS&S analytics programs, designs scalable analytics systems, and fosters cross-functional collaboration to ensure strategic data programs are successfully executed.

DevOps Engineer III

Data Intelligence Engineer

Product Manager, Integrations

Workforce Design Lead

Customer Success Program Manager

Senior Customer Success & Support Data Programs Analyst