Restaurant365

Manager, Renewals

Restaurant365

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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Salary

💰 MX$715,000 - MX$1,325,000 per year

About the role

  • Lead the Renewal Desk and own renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments.
  • Ensure renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership.
  • Carry operational authority over renewal forecast accuracy and renewal process compliance.
  • Manage weekly renewal forecast calls and audit CPQ Renewal Opportunities for hygiene and completeness.
  • Escalate forecast risks to VP, Customer Success and Sales Leadership.
  • Monitor contraction trends by segment and identify systemic churn drivers.
  • Own scaled renewal automation strategy and optimize renewal workflow triggers.
  • Partner with VP Customer Success, Sales Leadership, Revenue Operations, and Finance to ensure pricing and concession discipline.

Requirements

  • 6–10+ years of revenue lifecycle experience with commercial responsibility in SaaS, technology or other recurring revenue businesses.
  • Proven track record of meeting or exceeding renewal and retention targets (e.g. Gross Revenue Retention or Net Revenue Retention).
  • Strong and proven CPQ and analytical skills with experience in renewal forecasting ownership and reporting to leadership.
  • Experience and track record of building and managing scalable renewal processes, playbooks, and revenue-impacting workflows.
  • Strong understanding of SaaS metrics such as ARR (Annual Recurring Revenue), GRR (Gross Revenue Retention), NRR (Net Revenue Retention), and churn and expansion revenue.
  • Understanding of the customer lifecycle (onboarding → adoption → renewal → expansion).
  • Demonstrated professional proficiency in both verbal and written English to effectively communicate with global customers, internal teams, and stakeholders across various channels (email, chat, video, phone).
  • Excellent negotiation and cross-functional executive communication skills.
  • Experience leading and mentoring a team responsible for renewals or account retention with ability to coach teams on negotiation, renewal strategy, and pipeline management.
  • Ability to analyze customer usage data and identify churn risks.
  • Experience with automation or AI-enabled tools to optimize processes.
  • Ability to work a hybrid schedule with two-three days per week onsite in our Mexico City office.
  • Flexibility to support U.S. operations, including working on select Mexico public holidays based on business and operational needs
Benefits
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Meal Allowance
  • Monthly Internet & Electricity Stipend
  • Mental Health Support Resources
  • And more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewal governanceforecast accuracyprocess disciplineCPQrenewal forecastingrenewal processesSaaS metricschurn analysisautomationrevenue workflows
Soft Skills
negotiationcross-functional communicationteam leadershipmentoringcoachinganalytical skillsverbal communicationwritten communicationflexibilitycustomer engagement