Associate Director, Global Operations
Syneos Health
Google Cloud Platform
Senior Partner and Channel Operations Manager
Restaurant365
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $116,000 - $174,000 per year
Job Level
Senior
About the role
- Own partner forecasting with PAMs and leaders, including process cadence, standardization, and accuracy tracking
- Stand up and manage a Partner Relationship Management (PRM) system integrated with CRM, ensuring alignment with MOPS and SOPS
- Deliver monthly reporting to referral partners (customized to their requirements) and consolidate internal reporting for leadership
- Partner with Revenue Enablement to ensure all AEs follow ROEs and processes for referral partners
- Collaborate with the Partner Success team to ensure alignment for partner customers and indirect customers
- Work closely with Finance on partner-related revenue recognition, bookings and commissions reporting, and indirect customer bookings
- Partner with the Business Intelligence team to increase reporting efficiency and ensure alignment across key reporting systems
- Drive cross-functional collaboration with MOPS, SOPS, Finance, and Enablement to ensure data accuracy and process adoption
- Build and maintain dashboards and reporting frameworks to track performance by partner, partner type, and PAM
- Provide strategic insights and decision support to Partnerships, Sales, and Revenue Operations leadership on partner performance, investments, and enablement priorities
- Champion operational best practices across partner teams, including pipeline hygiene, forecasting discipline, and process compliance
- Champion adoption of AI tools and practices to enhance efficiency, reporting, and forecasting within Partner Operations
- Other duties as assigned
Requirements
- 8+ years of experience in Partner Operations, Channel Operations, Revenue Operations, or Sales Operations within SaaS or technology companies
- Strong background in partner/channel ecosystems, referral models, and co-selling motions
- Expertise in forecasting, pipeline management, and revenue reporting
- Technology expertise in Salesforce CRM and Salesforce reporting, PRM tools (ideally Salesforce PRM), Crossbeam (or equivalent partner ecosystem platforms)
- Advanced proficiency in Excel, including modeling, pivot tables, and data analysis
- Proficiency with productivity tools such as Excel, Word, PowerPoint or Google Docs, Google Sheets, and Slides
- Familiarity with AI tools such as Glean, Copilot, OpenAI, or similar, with the ability to leverage them for efficiency and insights
- Proven ability to collaborate effectively with Sales, Marketing, Finance, Enablement, and Business Intelligence teams
- Strong analytical and problem-solving skills, with experience driving process improvements
- Excellent communication and influencing skills, with executive presence
- Strategic mindset with the ability to execute tactically
Benefits
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
partner operationschannel operationsrevenue operationssales operationsforecastingpipeline managementrevenue reportingdata analysismodelingprocess improvements
Soft skills
collaborationanalytical skillsproblem-solving skillscommunication skillsinfluencing skillsstrategic mindsetexecutive presence
