Restaurant Brands International

Senior Analyst, Operations Performance Support

Restaurant Brands International

full-time

Posted on:

Location Type: Office

Location: Chicago • Illinois • United States

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Salary

💰 $88,000 - $95,000 per year

Job Level

Senior

About the role

  • Conduct restaurant visits independently to support F2F portfolio integrations and NROs
  • Provide shoulder-to-shoulder coaching with RGMs and restaurant leadership teams to reinforce Popeyes operational standards
  • Identify operational gaps across key areas including food safety, speed of service, labor deployment, and guest experience, REV
  • Support restaurant teams in implementing operational improvements based on in-restaurant observations
  • Adapt coaching approach based on real-time restaurant conditions to drive immediate operational improvements
  • Evaluate restaurant performance through operational metrics and in-restaurant observations
  • Identify root causes of performance gaps and surface clear, actionable insights to restaurant leadership and the Operations Performance team
  • Support the Sr. Manager in diagnosing performance challenges across assigned restaurant portfolios
  • Monitor performance improvements following operational interventions
  • Drive accountability at the RGM and District Manager level
  • Track follow-up actions and implementation progress after restaurant visits
  • Maintain detailed visit recaps, operational observations, and performance summaries
  • Support ongoing monitoring of restaurants during F2F transitions and NRO ramp periods
  • Build visit materials, performance summaries, and engagement recaps following restaurant engagements
  • Document operational learnings and best practices from field deployments
  • Support updates to Operations Performance playbooks used for F2F integrations and NRO support

Requirements

  • 2–4 years of experience in restaurant operations, hospitality, or operational support roles
  • Strong understanding of QSR restaurant operations and performance drivers
  • Proven ability to diagnose operational issues and recommend practical solutions
  • Strong organizational and project management skills
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Excel and PowerPoint
  • Comfortable working in fast-paced restaurant environments
  • Willingness to travel up to 75–80%, with flexibility to accommodate last-minute travel and occasional evening and weekend commitments
  • Bachelor’s degree preferred
Benefits
  • health benefits (medical, dental, vision and life insurance) offered upon hire date
  • fertility benefits to support family planning needs
  • a 401(k) plan with Company match available after the first year of service
  • time-off programs (PTO, sick leave, Company-observed holidays, and parental leave)
  • short-term and long-term disability insurance
  • telemedicine & mental wellness support
  • professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
restaurant operationsoperational supportperformance metricsfood safetyspeed of servicelabor deploymentguest experiencediagnosing operational issuesproject managementoperational improvements
Soft Skills
coachingorganizational skillscommunication skillsadaptabilityaccountabilityanalytical skillsproblem-solvingflexibilityattention to detailteam collaboration