Senior Manager, Operations Performance Support
Restaurant Brands International
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • Illinois • United States
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Salary
💰 $130,000 - $158,000 per year
Job Level
About the role
- Lead, develop, and inspire a team of Operations Performance Support Coaches, ensuring consistent coaching quality and accountability.
- Manage deployment of Coaches to projects such as NROs, portfolio turnarounds, or operational interventions.
- Serve as point leader for distressed portfolio acquisition integrations, ensuring restaurants stabilize quickly under new ownership.
- Partner with FBPs and OPs to align execution workstreams with long-term franchisee business plans.
- Ensure team provides shoulder-to-shoulder coaching with RGMs and restaurant leaders during assignments.
- Drive rapid adoption of brand standards, food safety, and guest service fundamentals.
- Oversee restaurant readiness and ramp-up during NROs, accelerating guest adoption, team engagement, and sales growth.
- Lead turnaround playbooks for underperforming or distressed restaurants, embedding sustainable routines.
- Collaborate with Development and Training on NRO readiness, staffing, and post-opening support.
- Serve as a brand steward in the field, reinforcing Popeyes values and culture in every engagement.
- Provide structured feedback from project work to inform systemwide initiatives and tools.
Requirements
- Bachelor’s degree in Business, Hospitality, or related field preferred (or equivalent experience)
- 7+ years of multi-unit leadership in QSR, retail, or hospitality, with proven turnaround or NRO experience
- Prior experience leading field-based teams in a franchise environment highly preferred
- Field-based role with 80% travel, sometimes requiring weekends
- Demonstrated ability to drive rapid operational improvement and guest satisfaction
- Exceptional coaching and people development skills
- Strong project management ability, balancing multiple deployments simultaneously
- Root-cause problem solver who thrives in high-change, high-pressure contexts
- Strong financial acumen and ability to support franchisees through transitions
- Excellent communicator and relationship-builder with franchisees, operators, and internal leaders
- Willingness to travel extensively (80%), including nights and weekends as needed, with flexibility to accommodate last-minute travel
- Comfortable with extended field deployments away from home
- High integrity, accountability, and commitment to delivering results the right way
- Demonstrated ability to influence without authority and navigate challenging stakeholder conversations with professionalism and empathy
- Ability to synthesize performance into a clear narrative and build presentations that illustrate actions taken and impact delivered.
Benefits
- health benefits (medical, dental, vision and life insurance) offered upon hire date
- fertility benefits to support family planning needs
- 401(k) plan with Company match available after the first year of service
- time-off programs (PTO, sick leave, Company-observed holidays, and parental leave)
- short-term and long-term disability insurance
- telemedicine & mental wellness support
- comprehensive package offering various learning and development courses
- unique and progressive benefits including a comprehensive global paid parental leave program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
multi-unit leadershipturnaround experienceNRO experienceproject managementoperational improvementfinancial acumencoachingpeople developmentproblem solvingperformance synthesis
Soft Skills
communicationrelationship-buildinginfluence without authorityprofessionalismempathyaccountabilityintegrityflexibilityteam engagementguest satisfaction
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Hospitality