Resonate

Technical Business Analyst

Resonate

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Create and own the requirements capture for software development, working closely with product, stakeholders and development teams to align development with business priorities.
  • Apply a range of elicitation techniques, including interviews, workshops, site visits, surveys, and storyboards to build a deep understanding of operational and technical needs.
  • Take accountability for the quality, completeness, and clarity of requirements throughout the delivery lifecycle.
  • Translate business and technical requirements into clear, detailed project narratives, ensuring shared understanding across engineering and product functions.
  • Define and document the who, what, and why of each requirement, including acceptance criteria, information flows, business processes, and data structures.
  • Ensure both functional and non-functional requirements are explicitly captured and understood.
  • Conduct structured root cause analysis on complex problem areas, identifying underlying issues rather than treating symptoms.
  • Engage cross-functional teams throughout the project lifecycle to gather insight, validate understanding, and shape effective technical solutions.
  • Refine project narratives into comprehensive technical specifications, using appropriate techniques such as:
  • - Use cases
  • - Behaviour-Driven Development (BDD) scenarios
  • - Process and data flows
  • - Business rules and data definitions
  • Ensure specifications are sufficiently precise to support incremental development, testing, and release with minimal rework.
  • Maintain clear traceability between business objectives, requirements, and delivered functionality.
  • Manage change effectively, ensuring impacts are understood, documented, and agreed.
  • Support delivery teams by responding quickly to clarification needs and ensuring analysis remains aligned to delivery goals.

Requirements

  • Skills and Experience Essential
  • - Strong critical and analytical thinking capability, with the ability to systematically deconstruct complex challenges, including functional and non-functional requirements, dependencies, and downstream impacts.
  • - Demonstrable experience owning technical requirements and specifications through to successful delivery.
  • - Proven ability to reduce ambiguity through structured analysis and clear documentation.
  • - Experience leading analysis activities across the full delivery lifecycle, ensuring traceability and effective change control.
  • - Confident working closely with development teams and constructively challenging assumptions to improve solution quality.
  • - Practical experience working within an Agile environment, with a focus on delivery quality and outcomes.
  • - Strong business acumen, paired with the ability to understand and document technical constraints and implications.
  • Desirable
  • - Experience working in operationally critical or regulated environments such as transport, infrastructure, utilities, or healthcare.
  • - Exposure to safety-, risk-, or performance-critical systems, where analysis quality directly impacts operational reliability.
  • Competencies and Behaviours:We are looking for someone who:
  • - Demonstrates a genuine commitment to using technology to solve real, operationally critical challenges in the UK rail industry.
  • - Is a confident and credible contributor who constructively challenges assumptions and works through competing perspectives to achieve clarity.
  • - Is naturally curious and inquisitive, able to reduce ambiguity through disciplined analysis and the right technical questions.
  • - Communicates clearly and effectively, bridging technical and non-technical audiences to build shared understanding and trust.
  • - Is highly detail-oriented and delivery-focused, translating analysis into precise specifications that engineering teams can build from confidently.
  • - Is a collaborative team player who takes accountability for their outputs, adapts to change, and steps beyond formal role boundaries when required.
Benefits
  • **Work/Life Balance **
  • - Hybrid working – minimum 1 day in the office each week
  • - 27 days annual leave, in addition to 8 public holidays per year
  • - 3 additional days used for shutdown periods (usually over the Christmas/New Year period)
  • - Family First – provisions and flexible working arrangements to support all colleagues in balancing their responsibilities in and out of work, with our policies exceeding statutory requirements in most cases
  • **Financial**
  • - A competitive salary and pay progression that rewards the value you bring
  • - Pension plan – currently with Aviva, including matched contributions from 5-8% via salary sacrifice, and access to independent financial advice
  • - Income protection cover– currently insured for 50% of salary and 10% joint pension contribution in the event of incapacity through illness or injury
  • - Life assurance cover – currently insured at 6 x annual salary, providing financial peace of mind for those left behind should the unthinkable happen
  • - Discounted retail vouchers – via two benefits platforms
  • **Wellbeing**
  • - Private health care cover – currently with Bupa, covering you and your immediate dependents on a medical history disregarded basis
  • - Company sick leave and pay– enhanced provision subject to qualify period of service
  • - Employee Assistance Programme providing 24/7/365 access to independent and confidential support via an app, web, or helpline to support you with any life challenges
  • - Free eye tests and annual flu vaccinations - available to all colleagues

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
requirements captureelicitation techniquesroot cause analysistechnical specificationsuse casesBehaviour-Driven Development (BDD)process flowsdata flowsbusiness rulesAgile methodology
Soft skills
critical thinkinganalytical thinkingcommunicationcollaborationdetail-orientedaccountabilitycuriosityadaptabilityproblem-solvingstakeholder engagement