Customer Service Specialist
Resolv Global
full-time
Posted on:
Location Type: Remote
Location: Alabama • North Carolina • United States
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Salary
💰 $15 per hour
About the role
- Handle inbound customer enquiries via phone and email
- Provide timely and professional issue resolution
- Accurately document customer interactions
- Identify recurring concerns and escalate when required
- Maintain a positive and solution-focused customer experience
- Participate in training sessions and team meetings
Requirements
- Previous customer service or call center experience preferred
- Experience in medical, healthcare, or appointment-based environments is advantageous
- Strong English communication skills with a clear speaking voice
- Comfortable learning and using new systems
- Reliable attendance and strong time management
- Positive attitude and professional customer approach
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceissue resolutiondocumentationproblem identificationcustomer experiencecommunicationtime managementpositive attitudeprofessionalism