ResMed

Analyst

• Build engagement, confidence, and enthusiasm while establishing the team vision.
• Plan ahead, perform analysis, and mitigate risks to ensure successful outcomes.
• Collaborate with the team to set and achieve SMART goals.
• Serve as a responsible steward of company resources.
• Make timely, tough decisions and navigate difficult conversations effectively.
• Lead and develop high-performing teams while fostering ownership and accountability.
• Dedicate time to learning and create cross-training opportunities for team members.
• Consistently deliver repeatable, predictable, and high-quality results.
• Create and maintain a strong culture of customer focus.
• Advocate for customer needs and ensure alignment with business goals.
• Understand customer requirements and key decision makers (KDMs).
• De-escalate challenging situations by providing actionable solutions.
• Partner cross-functionally with other departments to identify and implement solutions.
• Provide clear written and verbal communication on project status, updates, and issues.
• Maintain continuous communication with customers regarding issues and resolutions.
• Supply accurate steps and data to other departments for escalations and issue resolution.
• Quickly identify issues with urgency, scope, and customer-facing impact.
• Assess project impacts on scope and timeline (e.g., data gaps, vendor delays).
• Troubleshoot and reproduce errors using technical tools (e.g., SOAPUI, HL7 Reader).
• Acquire a thorough understanding of departmental processes, interfaces, and applications.
• Act as a technical escalation point for integrations from Support and other teams.

Associate Integration Analyst