ResMed

Associate Integration Analyst

ResMed

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $28 - $43 per hour

Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • Build engagement, confidence, and enthusiasm while establishing the team vision.
  • Plan ahead, perform analysis, and mitigate risks to ensure successful outcomes.
  • Collaborate with the team to set and achieve SMART goals.
  • Serve as a responsible steward of company resources.
  • Make timely, tough decisions and navigate difficult conversations effectively.
  • Lead and develop high-performing teams while fostering ownership and accountability.
  • Dedicate time to learning and create cross-training opportunities for team members.
  • Consistently deliver repeatable, predictable, and high-quality results.
  • Create and maintain a strong culture of customer focus.
  • Advocate for customer needs and ensure alignment with business goals.
  • Understand customer requirements and key decision makers (KDMs).
  • De-escalate challenging situations by providing actionable solutions.
  • Partner cross-functionally with other departments to identify and implement solutions.
  • Provide clear written and verbal communication on project status, updates, and issues.
  • Maintain continuous communication with customers regarding issues and resolutions.
  • Supply accurate steps and data to other departments for escalations and issue resolution.
  • Quickly identify issues with urgency, scope, and customer-facing impact.
  • Assess project impacts on scope and timeline (e.g., data gaps, vendor delays).
  • Troubleshoot and reproduce errors using technical tools (e.g., SOAPUI, HL7 Reader).
  • Acquire a thorough understanding of departmental processes, interfaces, and applications.
  • Act as a technical escalation point for integrations from Support and other teams.

Requirements

  • Bachelor’s degree in related field or equivalent years of experience
  • Demonstrated courageous yet humble leadership style.
  • Strong ability to build engagement and inspire confidence in teams.
  • Critical thinking, risk analysis, and problem-solving skills.
  • Curiosity-driven mindset with a commitment to continuous learning.
  • Skilled at asking questions, active listening, and learning from others.
  • Excellent conflict resolution and de-escalation skills.
  • Strong written and verbal communication abilities.
  • Proficient in Salesforce (SF) and FinancialForce (FF) for ticketing, project logging, and time tracking.
  • Proficient with SharePoint and intranet resources.