Customer Experience Manager
ResMed
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $45,000 - $62,000 per year
About the role
- Manage relationships between RCM Customers and the RCM Operations Teams
- Train customers on RCM processes
- Monitor customer’s business performance
- Build and foster strong relationships with customers and business partners
- Onboard new customers to RCM
- Manage email communication and Salesforce cases
- Perform Monthly Business Analysis around RCM related performance
- Attend internal Operations meetings
- Keep RCM Enabled Payer List Updated Monthly
- Provide leadership and motivation
- Assist Customers and RCM Operations with End of Month Processes
- Collaborate with worldwide resources for information sharing.
- Act as a liaison between all Brightree departments
Requirements
- Bachelor's Degree
- Minimum of 5 years of related experience
- Brightree software and/or DME Billing Experience
- Salesforce
- Smartsheet
- Advanced Proficiency in Microsoft Excel
- Knowledgeable of federal and state laws and requirements relating to healthcare management
- Passionate about customer service
- Strong problem-solving skills
- Computer literate and proficient in using MS office programs
- Analytical Thinker
- Must have excellent attention to detail
- The ability to work in a fast-paced environment
- Strong ethics and a high level of personal and professional integrity
- An effective communicator with strong oral, written, and persuasive skills
- Exceptional organizational skills
- Self-starter, results-driven, highly motivated, high energy.
Benefits
- comprehensive medical, vision, dental, and life
- AD&D
- short-term and long-term disability insurance
- sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- tuition assistance
- fifteen days Paid Time Off (PTO)
- 11 paid holidays plus 3 floating days
- 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Brightree softwareDME BillingSalesforceSmartsheetMicrosoft ExcelHealthcare managementBusiness analysisCustomer onboardingRCM processesEnd of Month Processes
Soft Skills
Customer serviceProblem-solvingAttention to detailAnalytical thinkingCommunicationOrganizational skillsSelf-starterResults-drivenMotivationIntegrity
Certifications
Bachelor's Degree