ResMed

Customer Support Associate II

ResMed

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $23 - $29 per hour

About the role

  • Provide knowledgeable and timely support by answering billing-related questions regarding the MatrixCare Home Health, Hospice, and Private Duty Care (HHP) application
  • Diagnose and resolve both basic and complex financial or billing issues through phone and electronic communication
  • Troubleshoot non standard issues by engaging directly with customers to resolve problems
  • Contribute to a comprehensive knowledge base by documenting new issues, frequently asked questions, and effective resolutions
  • Identify and escalate critical issues that may affect multiple clients
  • Track, document, and monitor all inbound support requests

Requirements

  • Home health or hospice billing experience is required
  • strong comfort using computers, internet browsers, and software applications in a support or billing environment
  • exceptional interpersonal, communication, and customer service skills
  • fast learner with strong self direction
  • positive, growth oriented attitude
  • solid understanding of financial workflows and regulatory considerations in post acute care
  • MatrixCare experience is preferred
  • Bachelor’s degree or equivalent work experience preferred
  • strong problem solving abilities
Benefits
  • comprehensive medical, vision, dental, and life
  • AD&D, short-term and long-term disability insurance
  • sleep care management
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • commuter benefits
  • 401(k)
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • tuition assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billing experiencefinancial workflowsproblem solving
Soft Skills
interpersonal skillscommunication skillscustomer service skillsself directionpositive attitudegrowth oriented attitude
Certifications
Bachelor’s degree