Customer Success Manager
ResMed
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Manage enterprise software customers
- On-board new customers
- Ensure customers are set up for long-term success
- Scale adoption of ResMed solutions
- Analyze customer data and trends
- Collaborate with Professional Services team
- Share information with stakeholders
- Integrate client feedback into decisions
Requirements
- Demonstrated technical aptitude
- Minimum 3-5 years of account management or success management experience
- Minimum 3 years’ experience contributing to a customer success model
- Strong professional communication skills
- Ability to plan and manage tasks
- Detail oriented with analytical skills
Benefits
- Customer satisfaction
- Successful product use
- Software expansion
- Customer retention
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
professional communication skillsanalytical skillsdetail orientedtask managementcollaboration