RESINEX

Customer Service Representative

RESINEX

full-time

Posted on:

Location Type: Hybrid

Location: Braga • Portugal

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About the role

  • Provide high quality customer service by ensuring fulfilment, promptly addressing customer inquiries, resolving or escalating complaints, and providing ongoing support to ensure high level customer satisfaction.
  • Monitor order status and coordinate with logistics to ensure timely delivery.
  • Work closely with sales representatives and warehouse teams to align on customer needs.
  • Use commercial tools and systems for routine/administrative tasks independently such as entering customer data.
  • Ensure the quality of the data and troubleshoot issues when needed to enable effective customer retention and business development activities.
  • Proactively ensures own understanding of product features and benefits.

Requirements

  • Experience in B2B customer service, ideally in plastics or related industrial sectors. Basic knowledge of material properties (plastics, additives, compounding...).
  • You enjoy communicating in English and Spanish, and enjoy working with people from different backgrounds, both nationally and internationally.
  • Analytical thinking and results-oriented mindset. You identify challenges early and address them pragmatically and empathetically, whether within your team or advising employees and managers.
  • Demonstrates excellent organizational skills, with a structured approach to managing customer interactions, order tracking, and administrative tasks.
  • You enjoy working in a dynamic and fast-growing company, proactively contributing to your skills, continuously developing yourself, and seizing changes as opportunities.
Benefits
  • Personal Development Opportunities: Training and continuous support in professional and personal development, tailored to your wishes and life situation, in line with our motto "Build your work life with us".
  • A Stimulating and International Work Environment: Interesting tasks in a future-oriented company.
  • Together We Are Strong: Trust-based collaboration in different teams.
  • Work-Life Balance: Hybrid work model with two days of remote work per week.
  • Benefits: Meal allowance, health insurance, language courses and an employee assistance program (Lyra Wellbeing).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B customer servicedata entryorder trackingcustomer retentiontroubleshootingmaterial propertiesplasticsadditivescompounding
Soft Skills
analytical thinkingresults-oriented mindsetcommunicationorganizational skillsempathyproactive contributionadaptability