RESINEX

Customer Service Representative, Plastics Engineering

RESINEX

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

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About the role

  • be a key support for the Sales Team by managing customer orders end‑to‑end
  • ensuring accuracy, timeliness, and high service quality
  • maintain daily communication with customers, suppliers, and international teams via email and phone
  • monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment
  • cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes
  • maintain high data quality in systems and contribute to continuous improvement through process adherence and training

Requirements

  • Bachelor’s degree or higher; graduates of chemistry‑related or technical fields are welcome
  • experience in customer service, sales support, or order management in a B2B environment
  • confidence in working with digital tools and order management / CRM systems
  • strong organisational skills, accuracy, and a structured approach to daily tasks
  • positive attitude, strong interpersonal skills, and ability to collaborate effectively within a team
  • communicative level of English enabling daily cooperation with international stakeholders
Benefits
  • work in an international, friendly organisation with a stable market position and collaborative culture
  • structured onboarding and opportunities for development through technical, commercial, and personal trainings
  • possibility to improve English skills through English classes
  • flexible working hours and hybrid model after the trial period (2 days HO/ 3 days office)
  • full work tools (laptop, phone)
  • an attractive benefits package including private medical care, Multisport, and holiday allowance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementcustomer servicesales support
Soft Skills
organisational skillsaccuracystructured approachinterpersonal skillscollaborationpositive attitude
Certifications
Bachelor’s degree