Resilience

Operations

• Resilience integrates cybersecurity, cyber insurance, and cyber risk management
• Seek North America Claims Operations Leader to drive operational excellence in cyber claims
• Lead day-to-day cyber claims operations across the U.S. and Canada
• Manage 24/7 claims reporting hotline and incident intake/escalation
• Oversee panel of incident response service providers and vendor performance
• Partner with claims leadership, underwriting, actuarial, and risk engineering for claims insights
• Build out and optimize claims system, ensure data integrity and reporting accuracy
• Identify and implement technology solutions and Looker dashboards to track claims trends
• Ensure compliance with insurance regulations and adjuster licensing across U.S. and Canada
• Maintain audit and control processes, manage capacity relationships and bordereaux
• Manage internal operational inquiries and develop procedural documentation and marketing materials for claims team

Head of Claims Operations