Resilience

DevOps Engineer

• Assist with streamlining the software development lifecycle by identifying pain points and productivity barriers, collaborating closely with stakeholders including development, quality assurance, and security to implement process improvements
• Collaborate with teams across the company to implement and maintain any infrastructure, tooling, or monitoring and alerting that is required to support their work
• Develop and maintain automation solutions and CI/CD pipelines to improve developer productivity and code quality
• Ensure that systems meet business and customer needs for reliability and availability
• Monitor and manage application performance and service quality, including working closely with stakeholders to troubleshoot production issues, identify root causes and issue resolution
• Promote DevOps principles and culture across the software engineering organization

Senior DevOps Engineer

Engineer

• Maintain and improve the security of Identity Providers such as Okta and Google Workspace
• Maintain and improve employee onboarding and offboarding workflows
• Improve Zero Trust Architecture and integrate IAM with Data Security Posture Management initiatives
• Enable the Information Security organization to detect authentication anomalies and respond to events both internal and on-platform
• Enhance Resilience’s Role Based Access Controls
• Enhance automation of access reviews
• Participate in incident response as required
• Lead the implementation of a Privileged Access Management system
• Develop and improve policies, both technical and written, for secure identity management across Resilience’s networks
• Ensure organizational compliance with standards such as SOC 2 and ISO 27001

Senior IAM Engineer

Accounting Manager

• Manage Senior Accountant responsible for daily and monthly accounting entries including revenue recognition, payroll and benefits, fixed assets, and amortization of prepaids.
• Work to increase efficiency and organization of schedules used for reconciliations, including integration reconciliations to ensure accuracy and completeness of data migrations.
• Play a leadership role in the monthly, quarterly and year end process by reviewing and approving final reconciliations and journal entries.
• Ensure that Senior Accountants keep accurate records of account entries by compiling and analyzing accounting activities.
• Support the external reporting process, coordinating with the external reporting team to ensure that key inputs are provided timely.
• Other tasks and ad-hoc projects as assigned.

Business Development Rep

• Prospecting and Lead Generation: Actively seek new business opportunities by conducting market research, cold calling, email outreach, and utilizing social selling (e.g., LinkedIn, Industry Events).
• Lead Qualification: Qualify inbound and outbound leads to determine their potential fit and interest level for our products/services, aligning with our ideal customer profile.
• Pipeline Management: Manage and update prospect activity and information accurately in our Customer Relationship Management (CRM) system (e.g.,Hubspot).
• Appointment Setting: Successfully schedule qualified meetings and product demonstrations for Sales Leaders.
• Collaboration: Work closely with the Sales and Marketing teams to develop and execute targeted outreach strategies and ensure a smooth handoff of qualified leads.
• Renewals: support account retention by managing the administrative process for customer renewals, ensuring timely documentation, accurate data entry, and seamless coordination between sales and client success teams.
• Product Knowledge: Develop a strong understanding of our company's products, services, and value proposition to effectively communicate with prospects.
• Goal Attainment: Consistently meet or exceed monthly and quarterly goals for calls, emails, qualified leads, and scheduled meetings.

Business Development Representative

System Administrator

• Manage and administer our Google Cloud Platform (GCP) environment, including project creation, permissions, resource management, and security.
• Design, implement, and maintain Zendesk forms, automations, triggers, and workflows to optimize support processes and improve efficiency.
• Support the administration and maintenance of our Okta environment, assisting with user lifecycle management, provisioning, and single sign-on (SSO) configurations.
• Assist with day-to-day operations of the JAMF environment for macOS and iOS device management, including supporting device enrollment, policy updates, and troubleshooting.
• Assist with the administration of Google Workspace (e.g., Gmail, Drive, Meet), focusing on user lifecycle management, security policy enforcement, and troubleshooting complex issues.
• Troubleshoot and resolve complex system and application issues.
• Develop and maintain documentation for systems, processes, and procedures.
• Collaborate with engineering and security teams to ensure the reliability and security of our systems.
• Work with compliance regulations such as NYDFS, CCPA, GDPR, ISO27001|27002|27701, SOC2 and assist in security and compliance audits and assessments.
• There may be occasional night or weekend work to prevent or correct outages.

Senior System Administrator

Recruitment

• Represent patient-centered mission and vibrant organizational culture to prospective candidates
• Consult with hiring leaders to attract, engage, and retain diverse, top-tier talent
• Define and reinforce a consistent recruiting process for best-in-class candidates
• Build critical cross-functional partnerships with compensation, HR, finance, etc.
• Develop and implement a search strategy; assess candidates against set criteria
• Make appropriate offer recommendations and execute on closing approach
• Monitor competitive intelligence and trends for creative sourcing strategies

Talent Acquisition Partner

Manager

• Direct a team of business analysts and application developers responsible for daily operations and continuous improvement of ERP operations including SAP, D365, QAD, Great Plains, and Coupa
• Provide leadership and accountability for Enterprise Architecture, including defining roadmaps, supporting application and technology rationalization, and identifying and planning for reduction and elimination of technical debt
• Act as a trusted business partner to Resilience Finance, Procurement, and Manufacturing teams ensuring transparency, issue resolution and partnership on service planning and execution
• Own the planning, coordination, and execution of ERP-specific business continuity and disaster recovery strategies and testing
• Collaborate with internal IT security teams and external compliance partners to assess risks and implement controls without compromising business agility
• Lead ERP incident response processes for high-impact (P1/P2) issues, ensuring timely communication, resolution coordination, root cause analysis, and follow-up action plans
• Conduct annual performance appraisals for direct reports, provide individual feedback, initiate corrective actions and coaching
• Identify training and developmental needs for the team and provide support for professional and personal growth to staff
• Report to the Director of Enterprise Applications and contribute to cross-functional global projects

Senior Manager, Enterprise Applications

Accountant

• Responding to enquiries from clients, brokers and underwriters and ensure that all information required is obtained and communicated.
• To record all accounts receivable, commission and client premiums and ensure that these are all paid within credit terms.
• Creation of bdx with outputs coming from IT.
• Assist the facilitation of testing new bdx formats and layouts in line with carrier expectations.
• Bank reconciliations and cash matching.
• Undertake tasks and responsibilities on a multi-currency and multi company ledger.
• Dealing with insurers and clients in respect of setting up and maintenance of claims funds.
• Provide administrative and operational support for the preparation of invoices.
• To ensure compliance with group procedures and external compliance regulations.
• Support the overall operational governance and decision-making process.
• Any other duties commensurate with position or level of responsibility.

Insurance Accountant

• Assist with the creation of the accounting infrastructure/systems and establishing department processes and best practices
• Manage the recording of revenue, cost of revenue and collection of cash
• Assist with treasury and cash management functions including vendor payments, invoicing, collection/tracking of customer balances, and creation of automated solutions
• Prepare and post journal entries, reconciliations and month-end close activities to ensure accurate and timely financial reporting
• Complete various local and municipal taxes and filings
• Help develop and maintain compliance with internal controls over financial reporting and operations
• Participate in process improvement initiatives, including automation and system enhancements to increase efficiency and accuracy

Staff Accountant

Operations

• Resilience integrates cybersecurity, cyber insurance, and cyber risk management
• Seek North America Claims Operations Leader to drive operational excellence in cyber claims
• Lead day-to-day cyber claims operations across the U.S. and Canada
• Manage 24/7 claims reporting hotline and incident intake/escalation
• Oversee panel of incident response service providers and vendor performance
• Partner with claims leadership, underwriting, actuarial, and risk engineering for claims insights
• Build out and optimize claims system, ensure data integrity and reporting accuracy
• Identify and implement technology solutions and Looker dashboards to track claims trends
• Ensure compliance with insurance regulations and adjuster licensing across U.S. and Canada
• Maintain audit and control processes, manage capacity relationships and bordereaux
• Manage internal operational inquiries and develop procedural documentation and marketing materials for claims team