Residential Elevators

Technician

• Helps conduct regular performance reviews, provide constructive feedback, and manage technician training and development.
• Helps coordinate team schedules to meet client demands while minimizing downtime.
• Act as the primary point of contact for key clients, ensuring their needs are met effectively, while also handling escalations.
• Helps oversee daily field service operations, including troubleshooting and resolving escalated issues.
• Be available to respond to urgent operational needs as required.
• Assists all technicians comply with safety regulations, company policies, and industry standards.
• Helps monitor work quality, efficiency, and customer satisfaction, taking corrective actions when necessary.
• Regular travel within the North East region to visit job sites, meet with technicians, and maintain client relationships.

Service Technician

Account Manager

• Collaborate with cross-functional teams to resolve complex client problems and escalations.
• Initiate and maintain continuous communication with both internal and external clients.
• Directly responsible for the creation, modification and communication of daily schedules for our service technicians.
• Effectively, positively and professionally interact with internal and external clients on critical issues related to Residential Elevators' products and services.
• Assess client needs, then immediately and/or with a short deadline, communicate appropriate options for resolution.
• Directly control the schedules of service technicians.
• Assist in the planning and implementing of department goals, while making recommendations to leadership regarding improvements to efficiency and effectiveness of the department's performance.

Service Technician

Account Representative