Resi

Client Operations Specialist

Resi

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $75,000 per year

About the role

  • Organize, review, and approve client assets for the design team, including optimizing images when needed.
  • Create and prepare onboarding documents, pre-filling as much information as possible to streamline onboarding.
  • Handle behind-the-scenes onboarding work, including entering client and project details into the CMS.
  • Create and configure WP Engine environments for new sites and apply appropriate tagging for organization.
  • Implement content updates from client feedback during website theme rollouts and ensure requests are complete, triage as needed.
  • Perform technical website QA, including link checks, spelling and content verification before launch.
  • SEO and data configuration on website builds.
  • Facilitate website launches to ensure a smooth deployment process.
  • Improve and refine internal processes to optimize efficiency, enhance collaboration, and keep projects on track.
  • Create and manage all ongoing maintenance and support projects within Teamwork.
  • Archive completed build projects and track build timelines to support future forecasting and capacity planning.

Requirements

  • 3+ years in project management, client implementation, or digital marketing operations, preferably in SEO, PPC, web services, or broader client services.
  • Strong knowledge of digital marketing workflows, including website development, SEO and PPC campaign execution.
  • Ability to manage multiple projects, coordinate cross-functional teams, and meet deadlines efficiently.
  • Provide a seamless client experience.
  • Exceptional verbal and written skills for clarity in internal collaboration and potential client-facing interactions.
  • A proactive mindset in identifying challenges and implementing solutions.
  • Experience with multifamily real estate marketing, property management services, or SaaS implementation.
  • Familiarity with HubSpot, Teamwork, or other CRM and project management tools for tracking and reporting.
Benefits
  • Work From Anywhere: We’re a fully remote company, with team members across the globe.
  • A supportive, collaborative team that values clarity and balance
  • The opportunity to grow alongside a company focused on smart scaling, not chaos
  • Meaningful work that supports real clients and large-scale digital ecosystems
  • Competitive Compensation: We offer compensation that reflects your experience, impact, and the value you bring as we build and grow together.
  • Discretionary Time Off: Time off looks different for everyone. Recharge, be present, and do your best work for what makes sense for you.
  • Company Holidays: We observe a core set of company holidays while giving you flexibility to take time off for personal, cultural, or religious observances that matter to you.
  • Modern Health Coverage: Rather than locking you into a single group plan, we fund a personalized health benefit. Through our ICHRA program, you select the insurance plan that fits your needs and we reimburse you monthly with pre tax dollars.
  • Parental Leave: We provide paid parental leave to support growing families, including birthing, non-birthing, and adoptive parents.
  • Education Reimbursement: We invest in your continued learning so you can grow your skills, expand your perspective, and advance your career.
  • Work From Home Kickstart: We help you create a comfortable, productive home office so you can do great work from day one.
  • Wellness Reimbursement: We support your physical and mental well-being by encouraging healthy routines and balance beyond work.
  • 401(k) Retirement Plan: We offer a matched retirement savings plan to help you invest in your future and build long-term financial security.
  • Resi Retreat: Once a year, the entire team comes together in person to connect, align, and focus on the future of Resi.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SEOPPCwebsite developmentcontent updatestechnical website QAdata configurationproject managementclient implementationdigital marketing workflowsmultifamily real estate marketing
Soft Skills
exceptional verbal skillsexceptional written skillsproactive mindsetability to manage multiple projectscoordination of cross-functional teamsmeeting deadlinesproviding seamless client experienceclarity in internal collaborationidentifying challengesimplementing solutions