Resi

Operations

• Organize, review, and approve client assets for the design team, including optimizing images when needed.
• Create and prepare onboarding documents, pre-filling as much information as possible to streamline onboarding.
• Handle behind-the-scenes onboarding work, including entering client and project details into the CMS.
• Create and configure WP Engine environments for new sites and apply appropriate tagging for organization.
• Implement content updates from client feedback during website theme rollouts and ensure requests are complete, triage as needed.
• Perform technical website QA, including link checks, spelling and content verification before launch.
• SEO and data configuration on website builds.
• Facilitate website launches to ensure a smooth deployment process.
• Improve and refine internal processes to optimize efficiency, enhance collaboration, and keep projects on track.
• Create and manage all ongoing maintenance and support projects within Teamwork.
• Archive completed build projects and track build timelines to support future forecasting and capacity planning.

Client Operations Specialist