Senior Manager, Solution Consulting – Reinsurance
Duck Creek Technologies
Transportation Claims Adjuster – Auto Physical and Property Damage
Reserv
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
- Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
- Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
- Coordinate the repair of damaged vehicles and assist with rental reimbursement
- Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
- Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
- Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
- Provide input for continuous development of claims guidelines, best practices, and process improvements
- Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
- Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
Requirements
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
- Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with:
- First party-comp and collision
- Third-Party PD
- Total loss adjusters
- Willing to obtain all licenses within 60 days, including completing state required testing
- Knowledge of state regulations, policy provisions, and standard operating procedures
- Commercial experience preferred
- Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
- Curious and motivated by problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
- Willingness to travel for client and claims needs
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy
- Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims adjustingdata analysisnegotiationcustomer servicepolicy explanationinventory managementsubrogationsalvagetotal loss assessmentprocess improvement
Soft skills
problem solvingcommunicationcuriositymotivationdecision makinginterpersonal skillsadaptabilitycontinuous learningorganizational skillsleadership
Certifications
Bachelor's degreeactive adjuster licenseDesignated Home State (DHS) license
