Resend

Customer Success Engineer

Resend

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Be the front-line of customer requests
  • Debug, report, and sometimes fix bugs and regressions
  • Advocate for customer needs to the greater Resend team
  • Iterate internal workflows to improve our resolution speed and efficacy
  • Proactively build relationships and identify potential papercuts for customers
  • Create documentation that answers customer questions or showcases solutions

Requirements

  • Have 3-5 years of technical support or success experience
  • Have experience improving email deliverability
  • Love helping solve problems for developers
  • Can handle and perform under customer pressure
Benefits
  • 100% remote team with flexible working schedules
  • Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportemail deliverabilitybug fixingdocumentation creation
Soft Skills
customer advocacyrelationship buildingproblem solvingpressure handlingworkflow improvement