Research Solutions

Accounts Receivable

• Generate, review, and issue customer invoices accurately and on schedule
• Track, apply, and reconcile incoming payments (cash application / customer accounts)
• Maintain updated aging reports and focus on reducing overdue accounts
• Contact customers to collect payments in a professional and proactive way
• Resolve billing issues including pricing mismatches, credit memos, refunds, and payment disputes
• Collaborate with sales and customer-facing teams on payment status and account escalations
• Ensure AR records match bank deposits and internal financial systems
• Improve collection strategies through initiative, follow-through, and independent problem solving
• Communicate clearly with international clients and internal stakeholders in English
• Participate in AR process improvements, adding structure and visibility where needed
• Prepare AR insights and updates for leadership when requested
• Ability to complete vendor forms and communicate with customers regarding onboarding
• Take credit card payments and manage via our customer payment portal
• Prepare and distribute deposit invoices and send monthly statements
• Knowledge of Adobe PDF editing
• Knowledge of customer payment portals (Ariba, Coupa, Taulia, etc.)
• Experience with credit card reconciliation

Accounts Receivable Specialist