RESA Power

Senior Technical Trainer – Operational Excellence Champion

RESA Power

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $130,000 - $150,000 per year

Job Level

Senior

About the role

  • Evaluate best practices in region and determine standardization plan
  • Work with counterparts and company Subject Matter Experts (SMEs) to create field SOPs and standardized templates, test sheets, report MOPs, Work Instructions, etc
  • Work together with TSMs, Fields Techs, while performing training and operational audits
  • Lead process improvement initiatives
  • Summarizes reporting, develops recommendations to improve quality and processes
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; visiting facilities; participating in professional societies
  • Evaluate the skills of all technicians in designated territory
  • In partnership with the technical writer, continue to develop and maintain a comprehensive catalog of technical training material covering a variety of Power Systems Topics that address gaps in learning identified by the Technician Competency Matrix
  • Deliver engaging training materials through hands on, live and virtual training independently or in collaboration with internal and external Subject Matter Experts (SMEs)
  • Work with a technical writer and the training program specialist to schedule, coordinate, and follow-up on training for designated employees
  • Incorporate data and assessments to measure the success of training course(s) and materials and analyze course feedback; use data to make program improvements and adjustments
  • Act as a SME for field technicians providing just-in-time guidance or referring the technician to appropriate guidance materials
  • Follow and achieve compliance, accreditation, and business goals including NETA Certification requirements and participation
  • Be willing to act as a mentor in our Apprentice and Mentorship Program (AMP)
  • Act as a liaison to technical schools in the territory and provide guidance for curriculum and participate in activities at the school including recruiting fairs
  • Attend trade shows and present on topics relevant to expertise
  • Deliver articles to trade magazines regularly.
  • Develops, supports, evaluates, and monitors contract vendor training providers
  • Other duties as assigned.

Requirements

  • A Bachelor’s degree in a related field or equivalent experience
  • at least 8 years of relevant field experience
  • NETA level 3 or 4 certification required (or equivalent certification recognized by an industry organization such as NFPA, NICET, NCEES, etc)
  • Experience with the NFPA70E Standard
  • Proven expertise in common Power Systems topics
  • Critical thinking, problem solving and desire to learn
  • Experience presenting to groups
  • Experience training others
  • Ability to accommodate and respond to unconventional training requests
  • Must be able to work independently
  • Passion for learning and teaching others
  • Proven experience in building training programs from the ground up
  • Intermediate skill level with PowerPoint, Word, Microsoft Excel, advanced skill preferred
  • Strong organizational skills
  • Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical personnel
  • Must be able to adjust to changes in workflow, prioritize as needed, and meet deadlines
  • Demonstrated strong sense of urgency and ownership of their process
  • Must demonstrate a team player mindset
  • Must be willing to travel within designated territory regularly and outside of the territory occasionally.
Benefits
  • Full benefits including medical, dental, vision, company-paid life insurance
  • Employee Ownership Plan
  • matching 401k
  • paid time off
  • Paid Holidays (10 a year)
  • Milestone bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Power SystemsNFPA70E Standardtraining program developmentdata analysistechnical writingprocess improvementtraining deliverySOP creationauditingcompetency assessment
Soft Skills
critical thinkingproblem solvingcommunicationorganizational skillsteam player mindsetadaptabilitymentorshippresentation skillsindependencepassion for learning
Certifications
Bachelor’s degreeNETA level 3 certificationNETA level 4 certificationNFPA certificationNICET certificationNCEES certification