requisimus

User Support Engineer – PREEvision, Review & Vote

requisimus

full-time

Posted on:

Location Type: Hybrid

Location: Germany

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Tech Stack

ServiceNow

About the role

  • 1st-level support for users of PREEvision
  • Assistance with review and approval processes (Review & Vote)
  • Recording, analyzing and handling support requests (tickets)
  • Supporting users with: operating PREEvision, review status, workflows and approvals, reports, analyses and exports, and plausibility checks of models and results from the user’s perspective
  • Documenting frequent questions (FAQs, quick guides)
  • Close collaboration with methodology and engineering roles
  • Escalation of technically complex issues to experts

Requirements

  • Completed vocational training or degree in a technical field (e.g., Computer Science, Electrical Engineering, Mechatronics, Systems Engineering or comparable)
  • Initial practical experience in technical support, engineering support or tool support
  • Basic understanding of PREEvision at the application/user level (no metric or rule development required)
  • Understanding of structured processes and workflows
  • Service-oriented, structured way of working
  • Very good German skills, good English skills
  • Advantageous: experience in the automotive sector
  • Experience with review or approval processes
  • Experience with ticketing systems (e.g., Jira, ServiceNow)
Benefits
  • Interesting projects that are enjoyable
  • Flexible working hours — no core hours
  • Mentoring during the onboarding phase
  • Up to 4 weeks per year working abroad
  • 30 days of vacation
  • Employer contribution to company pension plan
  • Employee loans (interest-free)
  • Employee discounts with over 250 partner companies
  • Training and team-building activities
  • Approximately 10 company events and team activities per year
  • Professional development and language courses (German or English)
  • Career development plan (Grow with us)
  • Free drinks and communal lunches
  • Multicultural, committed and open team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportengineering supporttool supportPREEvisionreview processesapproval processesticketing systems
Soft Skills
service-orientedstructured way of workingcollaborationcommunication
Certifications
vocational trainingdegree in technical field