rePurpose Global

Business Development Rep

• Own top-of-funnel pipeline generation by managing both inbound and outbound lead engagement through consistent, high-activity outreach in a fast-paced environment.
• Manage inbound MQL follow-up, responding within defined SLAs, and prioritize leads based on engagement and intent.
• Execute outbound prospecting to generate qualified pipeline through targeted research and proactive outreach, identify producers who would be liable for EPR, and would value the rePurpose Platform.
• Develop, test, and iterate messaging across multiple channels (phone, email, and LinkedIn, including cold calls) and to multiple industries and personas.
• Maintain strong CRM hygiene (HubSpot) with accurate notes, data, activity tracking, and clear next steps. Pull data from ZoomInfo and ensure it enters the CRM correctly.
• Contribute learnings and best practices to the Outbound process and the rest of the team, to support the success of your peers.
• Represent rePurpose Global at industry conferences and events, sourcing and qualifying new leads, and contributing directly to pipeline generation.

Business Development Representative

Customer Success Manager

• Own a portfolio of accounts as the primary point of contact throughout the customer lifecycle, from onboarding through renewal
• Guide customers through complex, data-intensive compliance and reporting workflows tied to EPR and packaging regulations across multiple jurisdictions
• Project manage multiple accounts simultaneously against strict regulatory deadlines, coordinating cross-functionally with Product, Delivery, and Enablement teams
• Build and maintain relationships across multiple stakeholder levels, running structured cadences including QBRs and proactive health reviews
• Own the full renewal cycle — forecasting accurately, managing risk proactively, and closing on time
• Identify and develop upsell and cross-sell opportunities across both compliance and plastic recovery product lines
• Work with large, complex data sets to surface customer insights, monitor submission accuracy, and flag issues early
• Maintain accurate account data, health scores, and renewal forecasts in our CS platform and CRM

• Own and manage a high-volume portfolio of automated customer accounts
• Ensure smooth onboarding for new customers, including webinars, account setup, and communications enrollment
• Manage a ticketing system and ensure all customer queries are responded to within a 24-hour SLA
• Deliver clear, helpful communication that minimizes customer effort
• Maintain and improve lifecycle touchpoints using structured playbooks and templates
• Monitor customer health signals, usage trends, and engagement patterns to proactively identify risk
• Take ownership of renewals, ensuring continuity and identifying churn risks early
• Track and report on ticket volumes, response times, SLA adherence, and customer lifecycle health
• Identify recurring customer issues and translate them into scalable solutions (FAQs, playbooks, automation rules)
• Help design and refine customer-facing workflows and automated responses
• Develop and maintain standardized customer enablement materials (guides, templates, help center content)
• Provide input into lifecycle strategy and customer journey improvements
• Continuously identify opportunities to reduce manual work and scale operations through automation
• Spot trends in customer issues and flag opportunities for improvements in product, support, onboarding, or operations

Senior Customer Success Associate

Financial Planning and Analysis

• Own the annual budgeting and monthly forecasting processes across consolidated financial statements, including Revenue, ARR, Billings, Collections, and Free Cash Flow.
• Produce monthly and quarterly variance analyses and financial performance reports for senior management and the Board of Directors.
• Build and maintain complex, driver-based financial models to support scenario planning and strategic decision-making.
• Develop and automate dashboards to track key SaaS operational metrics and business performance trends.
• Partner with department heads to manage budgets, explain variance drivers, and identify efficiency opportunities.

Business Development Representative

Customer Success Manager

Senior Customer Success Associate

FP&A Manager