HR Central Representative
Republic Services
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $22 - $33 per hour
Job Level
About the role
- Serves as the first point of contact for employee-related inquiries and issues utilizing a case management system.
- Quickly assess the level of complexity of cases and either answer directly or escalate to a Tier II Analyst or COE for resolution.
- Facilitate escalation and issue resolution as required.
- Ensure positive and consistent employee experiences by striving for excellence in understanding specific requests throughout the employee life cycle, resolving issues timely and with quality.
- Maintains employee data within our people-focused systems.
- Ensuring compliance with all corporate data administration, data security standards, and HR policies and procedures.
- Provide end-user support for employees interacting with HR systems including navigational questions and basic system issue resolution, escalating as applicable.
- Providing guidance and training on self-service capabilities.
- Leverage knowledge management tools to effectively respond to, document and monitor inquiries.
- Identify opportunities to address common inquiries through improved knowledge management system content and/or improved case management methodologies.
- Support the HR Central team by identifying and highlighting trends in inquiry types and/or volumes at an early stage to allow proactive planning and adjustments as necessary.
- Maintains a continuous improvement mindset; identifying process and technology opportunities, elevating to the appropriate technology team and supporting execution through insight and testing support.
- Continually develop HR acumen, maintaining awareness of the full portfolio of HR services, policies, and procedures and changes as they occur.
- Utilize the HR Central team as a platform to explore the breadth of HR and develop professionally.
- Follows and maintains Standard Operating Procedures (SOP’s), inclusive of process workflows.
- Partners closely with the HR Centers of Excellence in support of people programs and initiatives.
- Participates in special projects and performs other job-related duties as assigned or apparent.
Requirements
- Workday experience - preferred.
- Passionate about customer service and the employee experience.
- Positive team player attitude.
- Highly organized and process oriented.
- Strong attention to detail.
- Ability to handle multiple demands and competing priorities.
- Effective interpersonal skills to communicate clearly across all levels of the organization.
- Strong ethics and the ability to maintain a high level of confidentiality.
- PC software knowledge and skills, including Excel, Word, and PowerPoint.
- Bachelor’s degree - preferred.
- Previous experience in an HR role - preferred.
- 1 year of experience in HR, business, or customer service support role.
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementdata administrationdata securityHR policiesknowledge managementprocess workflowscustomer serviceHR systems supportemployee data managementHR acumen
Soft Skills
customer serviceteam playerhighly organizedattention to detailmulti-taskinginterpersonal communicationethicsconfidentialityproblem-solvingcontinuous improvement
Certifications
Bachelor’s degree