Customer Credit Specialist
Republic Services
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $19 - $26 per hour
Job Level
About the role
- Assesses the risk of offering credit to new and existing customers for multiple divisions, business units or an area by following standard credit processes and procedures.
- Within a pre-determined limit of approval, decides to release or hold accounts based on a systematic credit evaluation.
- Identifies unrecovered write offs for returning customers and maintains timely communication with internal departments to ensure collection prior to account reinstatement.
- Based on and in compliance with guidelines in the Credit Evaluation Policy, assigns credit limits to customer accounts.
- Uses credit and collection experience to resolve escalated collection based inquiries from customers while maintaining a high level of customer service.
- Answers customer questions regarding account status, accepts payments and/or performs research of misapplied payments by accessing the Company’s billing and payment systems.
- Performs minimal data entry into the Company’s billing systems.
- Documents actions taken on the customer’s account for full transparency.
- Performs other duties as assigned or apparent.
Requirements
- 1 year of data entry experience
- 1 year of collections, billing, customer service or related experience dealing directly with customers
- Experience working with customers in a collections capacity in a service based industry
- A thorough knowledge and understanding of credit and collections transactions and processes
- MS Excel skills at an intermediate level
Benefits
- Comprehensive medical benefits coverage
- Dental plans and vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance and accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrycollectionsbillingcustomer servicecredit evaluationcredit processescredit limitscredit transactionsMS Excel
Soft Skills
communicationcustomer serviceproblem solvingattention to detail