Providing exceptional customer service and waste support to clients.
Responding to inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner.
Delivers outstanding service to both internal and external clients via phone, email, or in person.
In-directly supervises junior staff members and provides advanced support to resolve complex issues.
Establishes effective communication pathways to handle customer inquiries.
Collaborates with appropriate teams to ensure swift resolution of customer concerns.
Manages office services, such as data entry, clerical work, records control, form creation, and report preparation.
Investigates and resolves billing discrepancies, processes adjustments, and manages invoicing and collections.

Requirements

7-10 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field.
Must have DOT, RCRA and ES knowledge and Customer Svc experience.
Extensive knowledge and ability to mentor Sr Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations as they relate to waste characterization principles and practices.
Knowledge of advanced accounting processes.
Ability to identify trends and data patterns.
Proficient with Microsoft Office, DocuSign, and PDF writer.
Ability to read, analyze, and interpret complex documentation.

Benefits

Comprehensive medical benefits coverage
Dental plans
Vision coverage
Health care and dependent care spending accounts
Short- and long-term disability
Life insurance and accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
Retirement plan with a generous company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off (PTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicedata entrybilling discrepanciesadvanced accounting processeswaste characterization principlesRCRA Laws and Regulationstrend identificationdata pattern analysis

Soft Skills

communicationproblem-solvingmentoringcollaborationsupervisionprofessionalismtimeliness

Certifications

DOT knowledgeRCRA knowledge