Customer Service Representative – Corporate
Republic Services
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $19 - $20 per hour
Job Level
About the role
- Processing and resolving customer service requests in a timely and accurate manner.
- Provides timely and accurate solutions for customer service requests, while demonstrating empathy, professionalism and respect.
- Responds primarily to inbound calls and initiates outbound calls as needed.
- Inputs standard customer requests into Company systems.
- Logs and records information about customer support interactions.
- Enters service and route data into computer for billing and route scheduling purposes.
- Exemplifies high levels of quality, productivity and efficiency.
Requirements
- An Associate’s or Bachelor’s degree.
- Knowledge of the waste management industry.
- Experience using bilingual skills in a business environment.
- High School diploma or G.E.D.
- Minimum of 1 year of experience in a call center or other customer service related environment.
- Experience working in a team environment.
- Positive attitude and willingness to contribute to team success.
Benefits
- Comprehensive medical benefits coverage
- Dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicebillingroute schedulingdata entry
Soft Skills
empathyprofessionalismrespectteamworkpositive attitude
Certifications
Associate’s degreeBachelor’s degreeHigh School diplomaG.E.D.