Associate Account Manager – Team Lead
Republic Services
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Utilizes a hands-on, professional, and customer-service oriented approach to ensure consistent and effective delivery and/or resolution of customer retention activities.
- Maintains existing book of business and exceeds AAM daily duties and expectations.
- Supports in onboarding newly hired Associate Account Managers and offers guidance on challenging customers/processes.
- Handles urgent customer related concerns within the team and provides back-up support throughout their area team.
- Prepares agendas and participates in weekly planning meetings, team huddles, reinforcement trainings, and meetings with Supervisor and Area Retention Manager.
- Supports Supervisor with escalation requests, case management, and other business management requirements.
- Fulfills daily/weekly/monthly AAM expectations with existing book of business, as outlined.
- Proactively communicates with or responds to customers in support of company pricing initiatives.
- Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
- Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
- Increases customer penetration by selling full suite of company products.
- Regularly meets with Supervisor to review weekly customer retention and relationship activities, progress versus goals, and status of key customer relationships.
Requirements
- Waste or transportation industry experience.
- High school diploma or G.E.D. (Required)
- Minimum of 1 year of customer service experience. (Required)
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer retentioncase managementcustomer service
Soft Skills
customer-service orientedcommunicationteam collaborationguidanceproactive
Certifications
high school diplomaG.E.D.