Republic Services

Lead Customer Support Specialist

Republic Services

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • United States

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Job Level

Senior

Tech Stack

Swift

About the role

  • The Lead Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients.
  • Responds to inquiries, processes orders, prepares correspondence, troubleshoots issues, and fulfills customer needs.
  • In-directly supervises junior staff members and provides advanced support to resolve complex issues and enhance customer satisfaction.
  • Establishes effective communication pathways to handle customer inquiries.
  • Collaborates with appropriate teams for swift resolution of customer concerns.
  • Investigates and resolves billing discrepancies, processes adjustments, and manages invoicing and collections.

Requirements

  • 7-10 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field.
  • Extensive knowledge and ability to mentor Sr Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations as they relate to waste characterization principles and practices.
  • Knowledge of advanced accounting processes.
  • Ability to identify trends and data patterns.
  • Proficient with Microsoft Office, DocuSign, and PDF writer.
  • Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations.
Benefits
  • Comprehensive medical benefits coverage, dental plans and vision coverage.
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • Retirement plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicewaste supportbilling discrepanciesadvanced accounting processesdata analysiswaste characterization principlesResource Conservation and Recovery Act (RCRA) compliance
Soft Skills
communicationmentoringproblem-solvingcollaborationcustomer satisfaction