Republic Services

Senior Analyst, Digital Marketing

Republic Services

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Play a key role in supporting the strategy and execution of an omni-channel world-class customer experience.
  • Work directly with Sales, Marketing, Customer Support, Operations, and IT to gather requirements & provide scalable solutions that marry technology capabilities and best practices with Republic Services’ customer and internal needs.
  • Define and manage the interconnectivity of online and offline experiences with the goal of ensuring that customers regardless of channel have a seamless experience.
  • Shape product roadmap that will optimize the user experience and the customer lifecycle.
  • Leverage inputs from stakeholders, Voice of Customer, product roadmap, and analytics to continuously define and prioritize features to improve the customer and employee experience.
  • Design and measure reporting to track objectives and key results of product development.
  • Maintain strong relationship with architect and engineers to deliver and iterate on product roadmap.
  • Evaluate products to address technology or data gaps.
  • In partnership with Sales and IT partners manage and maintain the day-to-day relationship with 3rd parties.
  • Conduct and own updates and analysis for key performance indicators and dashboards and uses information to make recommendations to drive results.
  • Communicate with internal and external customers for relevant input to develop and implement successful projects.
  • Use information received to make recommendations to support and influence business goals and objectives.
  • Perform other job-related duties as assigned or apparent.

Requirements

  • 3 years of experience working with digital marketing technologies.
  • Minimum of 2 years of product management experience.
  • Experience with eCommerce, customer experience design, and digital and data platforms
  • Ability to think strategically and see the big picture, analyzing a problem or project from a variety of angles, yet examining specific aspects in significant detail
  • Process-oriented, mindset of continual improvement; real passion for ingesting and analyzing data, documenting processes with the intent of driving progressive improvements and significant innovation
  • Cross-functional leadership experience with ability to influence stakeholders and build consensus in a matrixed organization structure
  • Excellent project management skills; confident managing upwards and coordinating with cross-functional dispersed teams with a good understanding of project management tools and concepts.
  • A good balance of technical knowledge and business acumen with a customer-first mindset
  • Able to work diligently and independently, but according to direction and within pre-set guidelines.
Benefits
  • Comprehensive medical benefits coverage
  • Dental plans and vision coverage.
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • Retirement plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital marketing technologiesproduct managementeCommercecustomer experience designdata analysisproject management
Soft Skills
strategic thinkingprocess-orientedcross-functional leadershipinfluencing stakeholdersconsensus buildingexcellent communicationindependent work