Republic Services

HR Central Analyst

Republic Services

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $62,100 - $93,100 per year

About the role

  • Serves as a Tier II point of contact for complex employee-related inquiries and issues utilizing a case management system.
  • Escalation resource to our Tier 1 HR Central Representatives.
  • Performs exception handling and specialized support such as mass data imports while striving for quality, efficiency, and flawless delivery.
  • Escalate to COEs for issue resolution as required.
  • Overflow volume support to our Tier 1 HR Central Representatives.
  • Ensure positive and consistent employee experiences by striving for excellence in understanding specific requests throughout the employee life cycle, resolving issues timely and with quality.
  • Maintains employee data within our people-focused systems.
  • Ensure compliance with all corporate data administration, data security standards, and HR policies and procedures.
  • Provide end-user support for employees interacting with HR systems including navigational questions and basic system issue resolution, escalating as applicable.
  • Providing guidance and training on self-service capabilities.
  • Maintains the functional structure of HR systems, which may include maintenance of tables and workflows impacting the overall functionality and use of HR systems.
  • Understands the full scope of HR systems and interfaces.
  • Drives data integrity between systems with the support of audit practices to prevent downstream impacts on cross-functional systems and partners such as payroll, finance, etc.
  • Supports SOX audit processes for HR Operations.
  • Identifying and highlighting trends in inquiry types and/or volumes at an early stage to allow proactive planning and adjustments as necessary.
  • Maintains a continuous improvement mindset; identifying process and technology opportunities, elevating to the appropriate technology team and supporting execution through insight and testing support.
  • Continually develop HR acumen, maintaining awareness of the full portfolio of HR services, policies, and procedures and changes as they occur.
  • Follows and maintains Standard Operating Procedures (SOP’s), inclusive of process workflows.
  • Partners closely with the HR Centers of Excellence in support of people programs and initiatives.
  • Participates in special projects and performs other job-related duties as assigned or apparent.

Requirements

  • 2 years of experience as an admin in Workday.
  • Passionate about customer service and the employee experience.
  • Positive team player attitude.
  • Highly organized and process oriented.
  • Strong attention to detail.
  • Ability to handle multiple demands and competing priorities.
  • Excellent interpersonal and collaboration skills to communicate clearly and effectively across all levels of the organization.
  • Ability to work with large data sets effectively and efficiently, as well as interpret and synthesize large volumes of data with clarity in a concise and well-presented format.
  • Strong analytical and problem-solving skills.
  • Strong ethics and the ability to maintain a high level of confidentiality.
  • PC software knowledge and skills, including Excel, Word, and PowerPoint.
Benefits
  • Comprehensive medical benefits coverage, dental plans and vision coverage.
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • Retirement plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Workdaydata importsdata integritydata administrationdata securityHR systemsaudit practicesprocess workflowsexception handlingself-service capabilities
Soft Skills
customer serviceteam playerorganizational skillsattention to detailmulti-taskinginterpersonal skillscollaboration skillsanalytical skillsproblem-solving skillsconfidentiality