Customer Support Specialist – Hazardous Waste
Republic Services
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $18 - $26 per hour
About the role
- Provide exceptional customer service and waste support to clients.
- Facilitate communication channels to address customer queries effectively.
- Respond to customer inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs.
- Prepare shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments.
- Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
- Evaluate treat groups assigned to approved profiles and select pricing sheets.
Requirements
- 2-4 years experience in a customer-facing role addressing customer needs, preferably within the waste disposal, chemistry or related field.
- High School diploma or GED.
- Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations.
- Knowledge of basic accounting processes.
- Proficient with Microsoft Office, DocuSign, and PDF writer.
- Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations.
Benefits
- Comprehensive medical benefits coverage.
- Dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicebilling adjustmentsinvoicingorder processingshipping documentationhazardous material descriptionsbasic accounting processesdocument analysistechnical procedures interpretation
Soft Skills
communicationproblem-solvingcustomer supportattention to detail
Certifications
High School diplomaGED