National Accounts Coordinator III
Republic Services
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $20 - $28 per hour
About the role
- The National Accounts Coordinator III provides support to our National Account Specialists, retail customers, and internal customers.
- Prepare purchase orders and work orders for the intercompany and customer requested supplies and services.
- Works closely with National Account Managers to respond to and service retail customers.
- Research and resolve concerns and questions for retail technician and customer calls.
- Assists other departments and divisions with customer needs.
- Use software to build service routes for retail technicians.
- Update supply logs, enter service dates into customer schedules, assemble routing for weekly retail services, and any other assigned tasks.
- Participate in on-call support for customers and technicians.
- Review and submit billing in support of retail customers.
- Performs other related duties as assigned.
Requirements
- Excellent communication and problem-solving skills.
- Ability to work within a team environment and handle multiple tasks.
- Strong computer, MS Excel, and phone skills required.
- Previous customer service experience.
- Knowledge of waste industry.
- Proficiency with: Microsoft Office Suite, Zendesk, Salesforce,
- Ability to learn new IT systems and client ticketing portals.
- Experience with EQAI and COR2 - preferred.
- Industry background and experience (RCRA, DOT/HAZMAT) - preferred.
- Occasional travel as determined by management.
- Experience in a high volume or large corporate environment - preferred.
Benefits
- Comprehensive medical benefits coverage
- Dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
purchase orderswork ordersservice routesbillingMS ExcelMicrosoft Office SuiteZendeskSalesforceEQAICOR2
Soft Skills
communicationproblem-solvingteamworkmultitaskingcustomer service