Manager, Digital Solutions
Republic Services
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SDLC
About the role
- Leads one or more cross functional Agile teams in the analysis, design, and development of strategic digital projects on the IT roadmap
- Manages Tier 2 support operations for republicservices.com, ensuring timely resolution of complex technical issues and maintaining service availability
- Oversees infrastructure and digital platform support functions, ensuring optimal performance, reliability, and scalability
- Manages DevOps engineers and oversees the DevOps pipeline, including CI/CD processes and release management, to ensure efficient and reliable deployments
- Ensures that technical solutions are aligned with Enterprise Architecture and applications and systems are built for uninterrupted availability, and meet performance requirements, future extensibility, multiple system integrations, long-term growth and low-maintenance support
- Ensures that technical and quality standards are enforced throughout the software development lifecycle
- Manages competing priorities, workloads and activities to achieve multiple project objectives that meet end-user requirements
- Identifies and communicates risks throughout projects and makes recommendations to remediate
- Develops and maintains strong working relationships and partnerships with key business systems stakeholders
- Stays current on software development techniques and recommends improvements in support of application development efforts
- Recommends and spearheads process improvements that help the broader organization become more efficient
- Oversees and participates in all phases of the Software Development Life Cycle (SDLC)
- Plans and manages budgets, forecasts, projects and associated staffing requirements
- Ensures that service delivery meets agreed-to service levels
- Diagnoses service delivery problems to identify actions required to maintain or improve levels of service
- Develops strong relationships with key vendors providing components of the department's services
Requirements
- Experience managing multiple teams comprised of offshore, nearshore, and local members
- Experience managing systems in a hybrid environment of Premise and SaaS
- Experience with highly transactional, e-Commerce websites
- Experience supporting complex systems with significant integration points and external Third Party systems through APIs
- Thorough understanding and proven delivery experience with both traditional and Agile (Scrum/Kanban) project methodologies
- Experience with Agile tools such as Rally and Confluence
- Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex issues
- Demonstrated ability to develop strong customer relationships, problem solve and improve efficiencies and productivity
- Ability to work within shifting priorities and tight timelines
- Strong project management skills
- Must be a disciplined process-oriented manager, able to lead implementation of best practice controls and processes
- Must be highly organized, high energy, and results oriented individual capable of providing technical leadership within and across the organization
- Effective decision-making skills, even under pressure and while lacking all of the desired information detail
Benefits
- Comprehensive medical benefits coverage
- Dental plans and vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance and accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AgileDevOpsCI/CDSoftware Development Life Cycle (SDLC)API integratione-Commerceproject managementprocess improvementservice deliverytechnical issue resolution
Soft skills
interpersonal skillsdecision-makingproblem solvingcustomer relationship developmentorganizational skillsresults orientedleadershipcommunicationadaptabilitytime management