Customer Support

• Manages activities of Customer Support Specialists handling complex projects and high-level customer concerns.
• Interfaces with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.
• Works with sales representatives on pricing, scheduling and transportation issues.
• Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
• Recommends approaches and services to provide exceptional customer service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Studies and standardizes procedures to improve efficiency.
• Interfaces with customers and operations to ensure project completion as requested.
• Provides proposals in response to customer service requests.
• Makes decisions on scheduling and coordinating transportation services.
• Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department.
• Ensures customer service supports sales representatives to secure and maintain clients.
• Gathers information and completes audits from customers.
• Partners with attorneys to draft and revise contracts.
• Creates budgets and tracks expenditures.
• Provides training and guidance to staff to ensure performance goals are established and achieved.
• Manages customer service function to ensure smooth and efficient operations.
• Participates in strategic planning to sustain and grow programs and services.
• Performs other job-related duties as assigned.

Customer Support Supervisor, Spanish Speaker

Salary

Job Level

About the role

Requirements

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