Oversees and ensures compliance with Cloud Management procedures.
Partners with Development, Quality Assurance, Technical, and Business teams to lead a compliant and sustainable process.
Assists in the management of the cloud (product, project, development) management life cycle.
Facilitates and coordinates gathering of information that results in the definition and documentation of business objectives, requirements, and processes.
Provides functional leadership and mentorship on IT through reliance on techno-functional knowledge of IT technical architecture.
Manages and drives customer expectations as well as functional team member focus to successfully execute on Company priorities.
Builds, develops, and cultivates direct reports and overall team to foster a culture of continuous improvement and professional growth.
Reviews and prioritizes enhancement requests, analyzes their necessity, and follows through with implementation.
Interfaces between technology and support teams through developing and improving relationships between the business and IT.
Establishes team goals, objectives, and accountabilities and works with team members to identify individual goals, objectives, and accountabilities.
Leads in writing and reviewing IT specifications and design reviews.
Responsible for overall direction, coordination, and evaluation of department Associates. Carries out supervisory responsibilities in accordance with the Company’s policies and applicable laws.
Requirements
Bachelor’s degree from a four-year college or university, preferably in a technical area.
IT Infrastructure Library (ITIL) certification preferred.
Experience working in wholesale or retail industry preferred.
Minimum of 5 years of experience with IT Operations, IT Production Support, or Change Management.
Experience with Process Improvement Methodology including defining and documenting workflow.
Experience with Change Management tool and workflow; ServiceNow experience is strongly preferred.
Proven ability to work closely with the business community as well as technical resources in a tactful, professional manner.
Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Working knowledge of common office productivity technology (MS office suite, collaboration applications, etc.)
Mandatory : AWS Cloud, Service Now, Microsoft, Experience with SysOps and DevOp
Benefits
401(k) with company matching
Medical, dental and vision benefits*
Generous paid time off program – work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO
Paid volunteer time
Paid parental leave
Paid caregiver leave
Fertility benefits
Paid training
Company paid life insurance, short-term disability, and company-paid holidays
Associate resource groups, and diversity, equity, and inclusion programs available for all associates
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AWS CloudIT OperationsIT Production SupportChange ManagementProcess Improvement MethodologySysOpsDevOps