Reprotel Marketing Hoteleiro

Customer Support

• Respond to customers via official channels (WhatsApp and email)
• Receive requests, inquiries, billing questions and complaints professionally
• Record and organize all requests in ClickUp with clarity and context
• Correctly route requests to internal teams (Ads, Web, Design and Social Media)
• Follow up on and chase internal team deadlines and responses
• Request materials, approvals and pending information from clients
• Keep clients updated on status, revisions and deliveries
• Manage deadlines, SLAs and priorities
• Handle multiple client interactions simultaneously
• Ensure clear, concise communication aligned with the agency's positioning

Customer Service Assistant