Reproduzindo Talentos

Customer Success Manager

• Onboarding: Conduct the initial alignment with new clients, collect briefings, assist with account accesses (Meta Ads, Google Ads, GA4) and set the first delivery expectations.
• Strategic Liaison: Serve as the bridge between the client and the tasks/owners responsible for the account.
• Alignment and Results Meetings: Participate in regular meetings (weekly/monthly) to present performance reports and produce meeting minutes.
• Crisis Management and Expectation Alignment: Identify operational bottlenecks for the client (e.g., traffic is good but the client’s sales team isn’t converting) and act consultatively to correct course.
• Retention and LTV: Monitor client health (Health Score), prevent cancellations (churn) and identify ideal moments to offer new services (upsell/cross-sell).
• Organization and Processes: Ensure the delivery schedule and deadlines agreed with the client are met internally.

Customer Success Analyst – Focus on Performance and Paid Traffic