Customer Success Analyst – Focus on Performance and Paid Traffic

Reproduzindo Talentos

Customer Success Analyst ensuring client satisfaction and success while aligning performance metrics. Assisting with onboarding and communication between clients and responsible teams in a marketing agency.

Posted 7/12/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding, strategic liaison, and crisis management within digital marketing. Proficient in analyzing campaign performance and maintaining client relationships to enhance retention and lifetime value.

Highest-signal resume keywords

Customer Success ManagementPaid Traffic KnowledgeAnalytical MindsetImpeccable CommunicationObjection Handling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingPerformance ReportingCrisis ManagementTraffic AnalysisUpsellingCross-Selling

Soft Skills

ResilienceEffective CommunicationInterpersonal Skills

Tools & Technologies

Meta AdsGoogle AdsGA4Looker Studio

Industry Keywords

Digital MarketingClient ServicesAccount ManagementRetentionChurn Prevention

About the role

Key responsibilities & impact

Onboarding: Conduct the initial alignment with new clients, collect briefings, assist with account accesses (Meta Ads, Google Ads, GA4) and set the first delivery expectations.
Strategic Liaison: Serve as the bridge between the client and the tasks/owners responsible for the account.
Alignment and Results Meetings: Participate in regular meetings (weekly/monthly) to present performance reports and produce meeting minutes.
Crisis Management and Expectation Alignment: Identify operational bottlenecks for the client (e.g., traffic is good but the client’s sales team isn’t converting) and act consultatively to correct course.
Retention and LTV: Monitor client health (Health Score), prevent cancellations (churn) and identify ideal moments to offer new services (upsell/cross-sell).
Organization and Processes: Ensure the delivery schedule and deadlines agreed with the client are met internally.

Requirements

What you’ll need

Previous experience as a Customer Success, Account Manager, or Client Services role in digital marketing agencies
Basic to intermediate knowledge of Paid Traffic: You don’t need to build campaigns, but you must understand the concept and mechanics
Analytical Mindset: Able to look at a dashboard (Looker Studio) and determine whether a campaign is performing well or poorly
Impeccable Communication: Excellent written skills, clear oral presentation, and ease interacting with different client profiles (from small business owners to marketing directors)
Resilience and Objection Handling: Ability to stay calm and guide difficult conversations when results fluctuate

Benefits

Comp & perks

Commission
Growth Opportunities
Courses and Training
Remote