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Technical Support Analyst – Junior

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full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

Tech Stack

OracleSQL

About the role

  • Provide on-site plant support for local ICT infrastructure (hardware, network, telecom)
  • Support users in the use of IT resources (data collectors/handheld scanners, printers, etc.)
  • Provide operational support for applications used at the plant
  • Interact with local ICT vendors to support the plant
  • Report critical incidents and follow up on resolutions
  • Escalate and coordinate with the global technical team for critical incidents

Requirements

  • Proficient in Windows
  • Networking knowledge (use of ping, traceroute, etc.)
  • Knowledge of remote server connections (Windows Terminal Services / Remote Desktop)
  • Experienced in formatting/reimaging computers (creating boot disks, using installation/formatting media)
  • Knowledge of SQL statements (SELECT, UPDATE, DELETE) and analysis of stored procedures (SQL Server and Oracle)
  • Intermediate English (a plus)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windowsnetworkingremote server connectionsSQLSQL ServerOracleformatting computersreimaging computersdata analysisincident reporting
Soft Skills
user supportcommunicationcoordinationproblem-solvinginterpersonal skills