REPAY - Realtime Electronic Payments

Account Manager

• Operate as the lead point of contact for any and all matters specific to your accounts
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Acquire a thorough understanding of key customer needs and requirements
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Serve as a liaison between customers and technical internal teams
• Resolve any issues faced by customers to maintain trust
• Assist with challenging client requests or issue escalations as needed
• Maintain client records
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Build and maintain strong client relationships
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Collaborate with sales team to identify and grow opportunities