REPAY - Realtime Electronic Payments

Customer Support

• Provide an excellent customer support experience to clients, agents, and partners
• Investigate and resolve software and hardware problems for existing clients and applicants
• Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case
• Consult with EPP vendors and IT staff to explain errors and recommend changes
• Troubleshoot batch upload issues and work with vendors to resolve them
• Train other CS professionals to act as a backup

Associate Customer Service Representative

Production Engineer

• Lead end-to-end resolution of production incidents
• Perform root-cause analysis and implement bug fixes for system issues
• Oversee and execute enhancements to existing applications and infrastructure
• Ensure security patches and updates are applied promptly
• Monitor application health and system performance
• Identify bottlenecks and implement optimizations
• Provide technical guidance and mentoring to developers
• Coordinate work assignments and set priorities
• Develop and maintain software components using C#/.NET, React, and Node.js
• Manage CI/CD pipelines and infrastructure-as-code to automate deployments
• Use version control and development tools effectively
• Collaborate with cross-functional teams to plan releases and support projects
• Maintain documentation for processes and system designs
• Participate in a rotating on-call schedule for support

Associate Customer Service Representative

Technical Lead, Production Engineering