Planning Specialist, Customer Service
Rentokil Pest Control North America
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations
- Perform data analysis of plans, resource availability and territory
- Maintain geographic codes, addresses and customer information
- Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians
- Create route plans using work order data and route analysis software
- Communicate routes within assigned territory to service personnel
- Summarize and review plans daily with the Service Planning Supervisor
- Create summary reports daily and provide to supervisor
- Perform other duties as assigned
Requirements
- Advanced knowledge of Routing and Scheduling software systems
- Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
- Verbal and written communication skills, including public speaking
- Analytical skills and attention to detail
- Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
- Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
- Ability to manage multiple, repetitive tasks
- Basic understanding of texting software or other forms of software needed to accomplish this objective
- Ability to effectively interact with co-workers and the public
- Basic knowledge of the company’s operating systems
Benefits
- Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Vacation days & sick days
- Company-paid holidays & floating holidays
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- A company mindset that prioritizes health, safety, and flexibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
route analysis softwaredata analysisrouting and scheduling software systemsMS Office Applicationswork order dataterritory planninggeographic codescustomer information managementreporting metricsadvanced planning
Soft Skills
verbal communicationwritten communicationpublic speakinganalytical skillsattention to detailability to manage multiple taskseffective interactionteam collaboration