Rentokil Pest Control North America

Supervisor, Fleet Administrator

Rentokil Pest Control North America

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $70,700 - $92,000 per year

About the role

  • Responsible for supporting the operations of the administrative team within a specific vertical and a working knowledge of all administrative verticals
  • Executing the strategies, vision, policies and processes set by the Senior Customer Managers, Customer Administration and Administration Manager
  • Lead and motivate the administrative team to consistently deliver the optimal Rentokil Terminix customer and colleagues experience
  • Help ensure proper staffing levels are accomplished in the most fiscally responsible manner and all colleagues are effectively trained and capable to complete their specific roles
  • Maintains and improves customer excellence experience by monitoring system performance, identify and resolve problems, prepare and complete action plans
  • Work with Talent Development for training materials, complete system audits and analysis, manage system and process improvement and quality assurance programs and install upgrades
  • Create and foster an environment that promotes excellent customer service internally and externally, employee engagement, performance, teamwork and accountability
  • Set clear guidelines for front line colleagues to improve the customer service experience, create engaged colleagues, customers and facilitate organic growth
  • Act as a subject matter expert in partnership with operations to create efficiencies and trends in business needs
  • Interview candidates and make effective hiring recommendations
  • Effectively manage change to ensure departmental objectives are met
  • Collaborate with all levels of operations and cross department to identify and resolve moderate to complex issues
  • Provide coaching, and training for frontline colleagues
  • Evaluate colleague performance and setting goals each quarter
  • Ensure adherence to policies for attendance, and established procedures
  • Keep management informed on any issues or problems
  • Facilitate and participate in team and leadership meetings
  • Work on projects as needed

Requirements

  • High school diploma
  • 2+ years of progressive, hands-on in an administration support role
  • Proven experience leading teams within an administrative team
  • Ability to communicate effectively at all levels within an organization
  • Ability to influence and persuade others in the process of change management
  • Conflict resolution and negotiation skills
  • Strong knowledge of office applications including Google Suite is preferred
  • Strong commercial ability with an attestable customer service focus
  • Strong analytical and problem solving skills
  • Excellent people management skills with demonstrable experience of leading a large, dispersed and diverse workforce across multiple locations and geographies
  • Excellent organizational and leadership skills with the ability to operate effectively both strategically and operationally as required
  • Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required
  • Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details
  • Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.
Benefits
  • Start Day 1 for Full-Time Colleagues - No Waiting Period!
  • Professional and Personal Growth
  • Multiple avenues to grow your career
  • Training and development programs available
  • Tuition Reimbursement benefits (for FT Colleagues)
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  • 401(k) retirement plan with company-matching contributions
  • Vacation days & sick days
  • Company-paid holidays & floating holidays
  • A company mindset that prioritizes health, safety, and flexibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administration supportcustomer servicechange managementconflict resolutionnegotiationanalytical skillsproblem solvingpeople managementorganizational skillsleadership skills
Soft Skills
communicationinfluencepersuasionteamworkemployee engagementaccountabilitydrivework ethicintegrityrelationship building
Certifications
high school diploma