Rentokil Pest Control North America

Planning Specialist, Customer Experience

Rentokil Pest Control North America

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Job Level

Junior

About the role

  • Utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations
  • Perform data analysis of plans, resource availability and territory
  • Maintain geographic codes, addresses and customer information
  • Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians
  • Create route plans using work order data and route analysis software
  • Communicate routes within assigned territory to service personnel
  • Summarize and review plans daily with the Service Planning Supervisor
  • Create summary reports daily and provide to supervisor
  • Perform other duties as assigned

Requirements

  • Advanced knowledge of Routing and Scheduling software systems
  • Advanced knowledge of the company’s branch service department as it relates to resources, territory structure
  • Verbal and written communication skills, including public speaking
  • Analytical skills and attention to detail
  • Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
  • Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
  • Ability to manage multiple, repetitive tasks
  • Basic understanding of texting software or other forms of software needed to accomplish this objective
  • Ability to effectively interact with co-workers and the public
  • High school diploma or (GED) or equivalent combination of education and/or experience in the service industry
  • 1-2 years of related experience as dispatcher and/or customer service agent
Benefits
  • Start Day 1 for Full-Time Colleagues - No Waiting Period!
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  • 401(k) retirement plan with company-matching contributions
  • Tuition Reimbursement benefits (for FT Colleagues)
  • Vacation days & sick days
  • Company-paid holidays & floating holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
route analysis softwaredata analysisrouting and scheduling softwareMS Office ApplicationsWordExcelOutlookPowerPointterritory planningwork order data
Soft Skills
verbal communicationwritten communicationpublic speakinganalytical skillsattention to detailability to manage multiple tasksinterpersonal skillscustomer serviceteam collaborationproblem-solving
Certifications
high school diplomaGED