Rentokil Pest Control North America

Senior Director, Digital Experience – Product Operations

Rentokil Pest Control North America

full-time

Posted on:

Location Type: Remote

Location: Minnesota • United States

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Job Level

Senior

Tech Stack

Cyber SecurityGo

About the role

  • Define the Enterprise UX North Star.
  • Ensure a "One Company" feel across disparate platforms (CRM, Mobile Apps, Internal Portals).
  • Govern the enterprise design to accelerate development while ensuring consistency.
  • Advocate for "Human-Centricity" in the capital allocation process.
  • Ensure design standards prioritize "Security by Design," facilitating secure user behaviors.
  • Act as the connective bridge between App Dev, Marketing, and Operations.
  • Standardize the "Go-to-Market" process for internal software launches.
  • Own the product stack to track how features are actually used.
  • Collaborate with the Cyber Security and GRC team for compliance.
  • Lead a team focused on digital adoption platform to provide in-app guidance that reduces support tickets and increases task completion rates.
  • Establish a robust "Voice of the User" program that translates frustration into prioritized backlog items.
  • Partner with Finance to validate ROI as outlined in the product business case.

Requirements

  • Bachelor's degree in Business Management, Computer Science, Psychology or related field OR equivalent years of experience.
  • 15+ years of experience, ideally having led a digital or UX transformation in a complex environment.
  • Strong experience with field and customer-facing platforms
  • Proven ability to drive adoption and measurable outcomes
  • Executive-level communication and influence skills.
  • Demonstrated experience launching products within highly regulated environments (SOX, PCI, HIPAA, or similar frameworks)
  • Ability to translate complex technical constraints (Security, Regulatory, Technical Debt) into clear business trade-off decisions for executive leadership
  • Proven track record of managing a portfolio where success was measured by Net Promoter Score (NPS), Customer Lifetime Value (CLV), or Operational Efficiency (OpEx) savings.
  • Systems Thinking: Ability to orchestrate complex design systems across disparate platforms (CRM, Mobile, Legacy Web) to ensure a unified user journey and consistent control environment.
Benefits
  • Start Day 1 for Full-Time Colleagues - No Waiting Period!
  • Professional and Personal Growth
  • Multiple avenues to grow your career
  • Training and development programs available
  • Tuition Reimbursement benefits (for FT Colleagues)
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  • 401(k) retirement plan with company-matching contributions
  • Vacation days & sick days
  • Company-paid holidays & floating holidays
  • A company mindset that prioritizes health, safety, and flexibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX designdigital transformationproduct managementuser experiencedesign governancesecurity by designcustomer-facing platformssystems thinkingcompliance frameworksdata analysis
Soft Skills
executive communicationinfluence skillscollaborationleadershipproblem-solvinguser advocacystakeholder managementstrategic thinkingadaptabilityteam management