Customer Care Representative
Rentokil Pest Control North America
full-time
Posted on:
Location Type: Office
Location: Clayton • United States
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About the role
- Responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs
- Provides a high-quality service experience by answering routine inquiries and resolving problems
- Handles customer correspondence for service, scheduling, and billing inquiries
- Offers creative Home Inspection leads to qualifying customers
- Cultivates and maintains ongoing customer relationships
- Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
- Communicates with branch personnel to resolve service and scheduling issues
- Initiates outbound customer service calls for various campaigns
- Handles incoming calls from technicians to provide support
Requirements
- High School Diploma or GED
- 1-2 years of customer service experience preferred
- Ability to use a personal computer
- Basic knowledge of Microsoft Word, Excel, and Windows
- Ability to type 25 wpm preferred
Benefits
- Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experiencecomputerized system usageinformation gatheringtroubleshootingtyping speed
Soft Skills
problem solvingcommunicationrelationship buildingcreativity
Certifications
High School DiplomaGED